Dear H, It does seem a while since you signed and could afford the training. However, if you really feel hard done by please contact the FCA. Complaints for here https://www.fca.org.uk/consumers/how-complain
Due to our resources being very much smaller than they were, this free service is suspended. We have no idea when this service will have the resources to return – STAY SAFE
Dear M, if your friend, Mr H, believes that is the case – no other route https://www.fca.org.uk/consumers/how-complain However, if they rule against him, that’s it he must pay or he could get a knock on the door