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Dear R, it is your view you were “scammed”, not ours. We do not judge due to one person saying so. It’s rather like a music critic a track is rubbish – just one persons view. We may love it in the office. Ask for clarity by all means, here https://www.fca.org.uk/consumers/how-complain
Dear S, our present service is just to advise. If your friend has worked, worked and worked again; maybe you should suggest the Authority advises him https://www.fca.org.uk/consumers/how-complain
Moat Information Services 